“We do not push our ideas on our guests, we simply do what they want” Service excellence is at our core, we persistently build and maintain an environment that encourages consistency in service quality and delivery. Creating a positive culture in a service management environment is an extremely important facet.
We have incorporated business processes that have been specifically designed around 3 key elements. Informed decision making, innovation and accountability. Our guests are and will always be our priority and their experience at Skylark is at the core of our overall corporate strategy.
The bottom line is that much of what we do depends upon how we are perceived by our peers. If we are experienced as people with integrity, if we are people who demonstrate respect towards others, our chance to be effective agents for change is magnified.
If we lose either or both, we have made a challenging job nearly impossible.That is why the institutionalization of this behavior in our day to day interactions with each other as well as our guests is the Skylark way.
Resilience is a function of patience, endurance and hope. At Skylark we recognize that there is no way an individual can be resilient with a negative mindset. Positivity creates resilience.
Our organizational culture is derived and built around the demonstration of positivity and a never give up mindset. We encourage self positivity, which means that we can decide to build ourselves up to be more resilient to achieve what we set out to. And, we are positive about the future!
We at Skylark truly valued diversity and inclusion. The wellbeing and happiness of our associates, embracing differences is the foundation to our success.
Diversity and inclusion is fundamental to our core values and strategic business goals. We take care of people and putting their wellbeing above all else is always our priority.
Over 200 years of Combined Hospitality Experience
Employees
Nationalities